MOE CLUBS

Your gateway to the world of anime, comics, and games

Privacy Policy

BACKGROUND

This Privacy Policy sets out the terms between you (“You”) and Moeclubs (“We”, “Us”, or “Our”) regarding the use and access of our Websites. This Policy applies to all Users of our Websites.

By using any of our Websites, You accept and agree to abide by the terms stated in this Privacy Policy, our General Terms [click here to see our General Terms], and any applicable additional terms.

INTRODUCTION

Moeclubs (“We”) is committed to protecting your Personal Data and considers your privacy a priority.
This Privacy Policy explains how we protect and manage your Personal Data in accordance with the Personal Data Protection Act 2010 (“PDPA”).

WHAT PERSONAL DATA DO WE COLLECT?

The types of Personal Data we collect directly from you, or from third parties, may include (but are not limited to):

  • Name
  • Address
  • Contact information
  • Credit/debit card details
  • Banking or financial information
  • Residential, office, or billing addresses
  • Information relating to Products and Services you use on our Websites

HOW DO WE COLLECT YOUR PERSONAL DATA?

This Privacy Policy covers any Personal Data provided to us:

  • When you use any of our Products or Services.
  • When you register, open an account, or sign up with us for transactions on our Websites.
  • When you use or visit online sites operated by Moeclubs or our suppliers/contractors.
  • Under any contractual agreement via a third-party Product or Service provider.

We may also collect Personal Data through:

  • Communications via telephone, mail, fax, or email.
  • Visits to our Websites or our contractors’ websites.
  • In-person interactions with you.
  • Information obtained from trusted third parties that process our transactions.

COLLECTION OF PERSONAL DATA FROM OUR WEBSITES

IP Address
 We use your IP address to diagnose server issues, administer our Website, identify your account or registration, and collect general demographic information.

User Feedback Forms
 Our feedback forms collect contact information (such as your name and email address) to allow us to respond to your comments or queries. This information may also be used to send updates or contact you when necessary.

Cookies
 Cookies are small data files that may include a unique identifier. We use cookies to store preferences and session information to personalize your experience.
You may adjust your browser settings to receive notifications when cookies are sent or to disable cookies entirely.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We may use your Personal Data for the following purposes (“Purposes”):

  • To process your orders and transactions.
  • To facilitate participation in promotions, reward programs, loyalty programs, or campaigns offered by us or our Affiliate Partners.
  • To send you promotions, updates, and information on Products, Services, or activities.
  • To ensure the safety and security of all Users.
  • To investigate and respond to claims, questions, or feedback.
  • To comply with legal, regulatory, or statutory requirements.

ACCESSING, LIMITING, CORRECTING, OR UPDATING YOUR PERSONAL DATA

You may request to access, limit, correct, or update your Personal Data as follows:

  • Account holders: Log in to your account to update your information.
  • Other customers: Send your request to admin@millionc.my.

We will respond as soon as reasonably practicable.

WITHDRAWING CONSENT

Please note that providing your Personal Data is mandatory for us to process your orders and transactions.

You may, however, opt out of receiving Moeclubs’ promotional communications by:

  • Unsubscribing from our mailing list.
  • Updating your account settings to “unsubscribe”.
  • Contacting our Customer Service team with a request.

DISCLOSURE OF YOUR PERSONAL DATA

We do not sell your Personal Data. Your Personal Data may be disclosed or transferred to the following parties, within or outside Malaysia, for the Purposes stated above:

  • Our subsidiaries, Affiliate Partners, trusted merchants, and contractors involved in processing your orders or providing our Products/Services.
  • Credit card verification service providers, data processing providers, and other third parties involved in handling your transactions.
  • Legal authorities, when required under applicable law (e.g., court orders, subpoenas).
  • Customs, immigration, or other regulatory authorities, where applicable.

DATA RETENTION

We retain your Personal Data only for as long as necessary to fulfill the Purposes. Data may be retained longer when:

  • Required by applicable laws or regulations.
  • Legal action is pending or anticipated.

We will take reasonable steps to destroy or permanently delete Personal Data when it is no longer required.

SECURITY

While we take reasonable measures to protect your Personal Data using Secure Server Software (SSL), firewalls, and other safeguards, no system is completely secure. We cannot guarantee 100% protection against unauthorized access, hacking, or system breaches.

In the event of a security breach, we will notify you where appropriate so you may take necessary precautions.

By using our Websites or providing your information, you consent to receiving electronic communications from us regarding security, privacy, or administrative matters.

NOTIFICATION OF CHANGES

This Privacy Policy may be updated periodically to comply with laws or internal requirements. Please review our Website from time to time for any updates.

INCORPORATION BY REFERENCE

This Privacy Policy shall be read together with our General Terms and Acceptable Use Policy, all of which form part of your agreement with us.

CONTACT

If you have any questions, concerns, or complaints regarding your Personal Data or this Privacy Policy, please contact us at: hello@millionc.my